FAQ
Straight answers, including what we skip on purpose.
Courses & labs
Do you ship hardware kits internationally?
Some cohorts include optional practice kits shipped from Korea. Customs and voltage labels vary; we publish eligible countries before checkout opens for that cohort.
Are prices final?
Listed amounts in KRW are informational on this static preview. Employers often purchase through invoices with different tax treatment.
What is not included?
We do not provide enterprise licenses for commercial forensic suites. Labs use open or trial-tier tooling where possible.
Community
How fast do moderators respond?
Public threads aim for two business days. Private escalations through the contact form are triaged same day when tagged URGENT with context.
Can I share employer screenshots?
No. Use only provided training images or your own synthetic fixtures. Moderators remove posts that include customer-identifying material.
Accessibility
Do videos have captions?
Core lessons ship with Korean and English captions where available. Older supplemental clips may be audio-only; we note that in the lesson header.